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1 .- Can I place an order without using my credit card?
   Yes, please send a Cashier's Check or Postal Money Order to:
   749 Cougar Ranch Rd., Beaumont, CA 92223
   The Cashier's Check or Postal Money Order must clear before processing your order.

2 .- Can I place an order without registering my account?
Yes, although you can check out as a guest, we recommend to sign-up for a printingplasticsinc.com account.

3 .- How do I track my order?
As soon as your order ships, we will keep you informed of the status of your order and will send you an e-mail with your tracking number.

4 .- How do I cancel my order?
To cancel your order you must contact one of our customer service representatives by phone at (951) 251-0261 and you will receive further information.

5 .- Do you have a minimum order?
   We have minimum quantities indicated on each item, for any questions please contact us by:
   phone (951) 251-0261
   fax (951) 849-4246
   e-mail Sales Department

6 .- Can I request a sample?
   You can request a sample by:
   phone (951) 251-0261
   fax (951) 849-4246
   e-mail Sales Department
   please indicate the address where you want the sample to be delivered.

7 .- Can I get an invoice when ordering online?
Yes, you will receive an invoice by mail, or if you would rather receive it by e- mail, please request your invoice to: Sales Department and provide your order number.

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8 .- Can I request a quote?
Yes, you can request a quote here.
If you have artwork or a picture of a sample please send it to our Art Department

9 .- How do I get a tax exempt form?
   You can request a tax exempt form by:
   phone (951) 251-0261
   fax (951) 849-4246
   e-mail Sales Department

10.- What types of payment do you accept?
   We accept Master Card, Visa, cashier's checks and postal money orders.
   If you pay by credit card
   Stock orders are charged when they are shipped. Custom orders: a hold for the amount will be placed and your credit card will be charged once you approve the proof. Before we start production of your order, any adjustments like under-run, over-run, shipping, etc. will be made at the time of shipping.
   If you pay by Cashier's Check or Postal Money Order
   It must clear before processing your order.

11.- What is the shipping charge?
The shipping charge depends on where your order has to be shipped and the delivery method you have selected. To calculate the shipping charges, view your cart and click on "estimate shipping and tax", enter your zip code, and enter your preferred carrier.

If your order weights more than 150 Lb, the system can't process it please call (951) 251-0261 • fax (951) 849-4246 e-mail Sales Department to receive a shipping quote.

12.- What is your delivery method?
   Your order is USUALLY shipped within 48-72 business hours, Monday through Friday. How an order is shipped is determined by where your order has to be shipped and the delivery method you selected.
   You may make any comments about required services in the Special Shipping Instructions box on the
   "Shipping" page during the checkout process.
  A) UPS Ground: 3 to 7 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  B) UPS 3 Day Select: 3 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  C) UPS 2nd Day Air: 2 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  D) UPS Next Day Air: 1 business day, no weekend delivery, no P.O. Boxes or APO/FPO.
  E) FedEx Ground: 3 to 7 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  F) FedEx Express Saver: 3 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  G) FedEx 2 Day: 2 business days, no weekend delivery, no P.O. Boxes or APO/FPO.
  H) FedEx Priority Overnight: 1 business day, no weekend delivery, no P.O. Boxes or APO/FPO.
  I) Nine Motor Freight: Motor freight used only when package size or weight demands it.
   Shipments via motor freight are "PREPAID FREIGHT".

13.- By what time should I place my order to be guaranteed an overnight delivery or 2 Day Air?
   UPS Next Day Air: 11:00 AM PST or FedEx Priority Overnight: 11:00 AM PST
   UPS 2nd Day Air: 11:00 AM PST or FedEx 2 Day: 11:00 AM PST
   printingplasticsinc.com will guarantee the shipment of "In stock items" after your order has passed our credit authorization process. (NOTE: We are not responsible for delays in shipments caused by weather, system failures, or other causes outside of our control.) If additional information is needed to expedite your order, or for non stock items, a representative from our company will contact you.

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14.- Can I have my order drop-shipped to my customer?
Yes, we will ship your order to any address that you specify. Make sure to call our Customer Service Department at (951) 251-0261

15.- General Return Policy
   A) We'll exchange/credit a product, even if you make the error, but you'll be responsible for all transportation charges.
   B) All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
   C) An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
   D) The returned package must be received within 15 business days of the RMA issued date.
   E) When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
   F) All items must be returned in "AS NEW" condition in the original packaging unopened and with all accessories.
   G) As part of our "Rest Assured Guarantee", we do not charge any restocking fees. Custom or Special orders cannot be returned for credit or exchange.

16.- Who pays for returning a damaged or defective item?
If Printing Plastics, Inc. is at fault, we will send you a UPS ARS label to return the product free of charge. Simply place the label on the box and return it to a UPS driver or UPS counter.

17.- How do I return a product?
   If a product does not meet your expectations, return it to us within 30 days of purchase and we will gladly exchange it or issue a full refund. We'll exchange a product, even if you make the error, but you will be responsible for all transportation charges.
   Custom or Special orders cannot be returned for credit or exchange.
   Please read the complete returns policy before you make your purchase, as well as thoroughly double check the proof and your order on all Custom Orders.
How Do I Request a Product Return?
  A) Call (951) 251-0261 for an RMA. Please include your order number.
   After Receiving Your Return Merchandise Authorization Number (RMA)
   Write your RMA number legibly on the return label.
   Return the entire package to:
   printingplasticsinc.com
   Attn: Returns Center
   749 Cougar Ranch Rd.
   Beaumont, CA 92223

18.- When will I receive my credit?
Credit will be issued within 3 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 5 additional days from the date we issue the credit to post it to your actual account.
Questions regarding this should be directed to your financial institution. When returning an item paid for by Cashier's Check or Postal Money order, a refund check will be mailed to you within 5 business days from the time we receive your return.

19.- When will I get my replacement product?
When printingplasticsinc.com receives, approves and processes the returned item, a replacement item will be sent with a new tracking number.

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Questions or comments please e-mail to: Sales Department

printingplasticsinc.com is not responsible for printing or typographical errors on this site, prices, policies and availability are subject to change without notice.

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